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How to Document or Copy Virtual Contact Center Scripts
8x8 Support

How to Document or Copy Virtual Contact Center Scripts

Objective

To document or copy Virtual Contact Center (VCC) Scripts.

Applies To

  • Virtual Contact Center
  • Scripts

Procedure

  1. Log into the VCC Configuration Manager.
  2. Select Scripts, then double click on a script name.
  3. Select the Script tab.
    • If there is a horizontal scroll bar at the bottom edge of the browser, scroll all the way to the right.
  4. Click the download icon to the right of [View Variables] (an arrow pointing down into a tray).
    • It should prompt to Open or Save a PDF file.
  5. Click Save, and select the location you want to save the file to.
  6. To view the file you will need a PDF reader.

Additional Information

The resulting PDF file contains the Script outline as visible in VCC and the settings for each of the objects.