Enable or disable agents' My Recording functionality
- Virtual Contact Centre
- Log in to Virtual Contact Centre Configuration Manager.
- Navigate to Home > Profile.
- To enable the My Recordings functionality, tick the box next to Enable Agent's My Recording Functionality, then click Save.
- To disable the My Recordings functionality, untick the box next to Enable Agent's My Recording Functionality, then click Save.
Agents will need to log out and back in to the VCC Agent GUI in order for the change to take effect. Agents can access the My Recording functionality from the Options dropdown in the GUI while on a live call.