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How to setup email notification for VCC voice-mail queue?
8x8 Support

How to setup email notification for VCC voice-mail queue?

Question

How to setup email notification for voice-mail queue?

Applies To

  • Virtual Contact Center.

Answer

There are 2 ways to this.

1. Go to Queues/skills> Edit Voice-Mail > IVR

2. Go to Queues/skills> Edit Voice-Mail > Notifications.

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