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How to test if VCC Email Channel is working
8x8 Support

How to test if VCC Email Channel is working

Objective

Testing a previously set up VCC Email channel to make sure it's working. 

Applies To

  • VCC

Procedure

  1. Log into VCC Configuration Manager
  2. Go to Channels
    clipboard_e9abd49cc6bfc8d67c6b605b87703fb99.png
  3. Click on the Email tab
    clipboard_eb07ca94eef707a2a732a42ed6c85732f.png
  4. Find the appropriate channel and click the edit button
    clipboard_ede4d267c83eb22dd55e7311587e89cab.png
  5. Press the Test button
    clipboard_e5a85e7206b6a4c3799faa29d7144bed1.png
  6. If the test is working it will tell you how many emails are in the server email box.
    clipboard_ed4815ba162782ea0d00cedcbbb6b052d.png
    If it's not working it will bring up an error message. 

 

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