Receive an error message when trying to listen to agent call recordings in the monitoring tool when using Internet Explorer 7/8.
- Virtual Contact Center
- Internet Explorer 7/8
Clear the cache by going to the browser's tools and delete browsing history for Temporary Internet Files and Cookies.
IE7 (Internet Explorer 7)
- Check the box Delete all offline content.
- Click OK.
IE8 (Internet Explorer 8)
- Uncheck the Preserve box at the top of the screen.
- Click Delete (no other deletions are necessary).
Then log out, close your browser and launch a new browser session. Log back in and see if the issue still exists.
The issue may likely be browser-related.
Note: For a more permanent fix go to http://support.microsoft.com/kb/282402 which will configure your browser to allow downloading of more than two files at one time.