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IE7/8: Error message on the Monitoring Tool when trying to listen to agent call recordings
8x8 Support

IE7/8: Error message on the Monitoring Tool when trying to listen to agent call recordings

Symptom 

Receive an error message when trying to listen to agent call recordings in the monitoring tool when using Internet Explorer 7/8.

Applies To

  • Virtual Contact Center
  • Internet Explorer 7/8

Resolution 

Clear the cache by going to the browser's tools and delete browsing history for Temporary Internet Files and Cookies.

IE7 (Internet Explorer 7)

  1. Check the box Delete all offline content.
  2. Click OK.

IE8 (Internet Explorer 8)

  1. Uncheck the Preserve box at the top of the screen.
  2. Click Delete (no other deletions are necessary).

Then log out, close your browser and launch a new browser session. Log back in and see if the issue still exists. 

Cause 

The issue may likely be browser-related.

Note: For a more permanent fix go to http://support.microsoft.com/kb/282402 which will configure your browser to allow downloading of more than two files at one time.