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Importing File to CRM Error: Value Provided Does Not Match Predefined Picklist Values Referral Source
8x8 Support

Importing File to CRM Error: Value Provided Does Not Match Predefined Picklist Values Referral Source

Symptom

While importing a file to CRM, the following message appears:

"Value provided does not match predefined picklist values "referral source".

Applies To

  • Virtual Contact Center
  • CRM
  • Importing data from Facebook

Resolution

Changing the current file to "Facebook" allows import without error.

Cause

CSV file Source Name column values "Facebook Lead Download." The previous file had only "Facebook."