Inbound Email Not Triggering Screen-Pop for Virtual Contact Center Agent
Symptom
An agent is not receiving a screen-pop in the Local CRM when receiving an inbound email.
Applies To
- Virtual Contact Center
- Agents
- Inbound Emails
- CRM
Resolution
- Log into VCC Configuration Manager.
- Go to Integration.
- Navigate to the Screen Pop tab.
- Verify that Target Type is set to Local.
- Click Save.
Cause
The screen-pop Target Type is set to a third-party CRM.