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Insufficient Privileges for Delete customer, task or cases In Local VCC CRM
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Insufficient Privileges for Delete customer, task or cases In Local VCC CRM

Symptom

VCC agent is getting error when attempting to delete a task or case in local VCC CRM: Insufficient privileges to perform the operation or unable to find delete option

 

InsufficientPrivileges.JPG

 

Applies To

VCC agent and Local VCC CRM.

Resolution

Enable the agent/user for Delete in CRM & Tab permissions within their profile from VCC Configuration Manager:

 

CRM Permissions.JPG

 

Cause

The agent is not enabled with Delete permissions in their VCC profile.