How to Make an Agent a Super User in 8x8 Contact Center

Objective

Make an 8x8 Contact Center agent a Super User.

Applies To

• 8x8 Contact Center
• Super Users

Procedure

1. Log in to Configuration Manager for Contact Center.
2. From the left menu, select Users. 
3. To the right of the desired user, select Edit (pencil icon). 
4. Navigate to the General tab.
5. Under Role, select Super User.
6. Select Save.
7. The user will need to log out and log in.

Additional Information

Users must be listed as a Contact Center Admin in Admin Console to enable the Super User option to be selected.