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New Chat Button Does Not Show On Web Page
8x8 Support

New Chat Button Does Not Show On Web Page

Symptom

Updated chat button does not show on the web page. The code has been regenerated and applied but the old button is still there. 

Applies To

  • Virtual Contact Center 
  • Scripts 

Resolution

  1. Log in to Virtual Contact Center Configuration Manager. 
  2. Click Scripts.
  3. Click Edit (pencil icon). 
  4. Edit the script to point to the new chat button.
  5. Re-generate the code snippet.
  6. Upload the new code snippet to your website.

Cause

The chat script is still pointing to the old chat button.

Additional Information

For more information please see Creating a chat script.

 

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