Skip to main content
Pre-Chat Form Cannot Be Resized
8x8 Support

Pre-Chat Form Cannot Be Resized


Chat form can not be resized to display all chosen fields. 

Applies To

  • Virtual Contact Center Chat Form 


The Pre-Chat form is one predefined size.  If the fields do not fit in the Pre-Chat form size, there should be a vertical scroll bar on the right edge.


Where appropriate, VCC Admins may choose to use the VCC Embedded Chat API. Your web developer should use the custom stylesheet. A tenant may want to customize embedded chat elements that are currently not available in the Chat Design page. It is possible to set a custom CSS file to be loaded before the chat is started, letting the tenant change the chat look and feel to a more fitting style.


This is a current limitation of the system.

Additional Information

For more information on using the Embedded Chat API, see Virtual Contact Center Embedded Chat API.


  • Was this article helpful?