Chat form can not be resized to display all chosen fields.
- Virtual Contact Center Chat Form
The Pre-Chat form is one predefined size. If the fields do not fit in the Pre-Chat form size, there should be a vertical scroll bar on the right edge.
Where appropriate, VCC Admins may choose to use the VCC Embedded Chat API. Your web developer should use the custom stylesheet. A tenant may want to customize embedded chat elements that are currently not available in the Chat Design page. It is possible to set a custom CSS file to be loaded before the chat is started, letting the tenant change the chat look and feel to a more fitting style.
This is a current limitation of the system.
For more information on using the Embedded Chat API, see Virtual Contact Center Embedded Chat API.