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Report Shows Blank Instead Of Numeric Values
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Report Shows Blank Instead Of Numeric Values


When I run a Business Intelligence report all of the Measures return blanks instead of numeric values.


Total Entered, Total Abandoned, Total Accepted, Accepted %, or Queue SLA %.


Applies To

Virtual Contact Center Agent, Business Intelligence reports


None. This is expected behavior.


The days where there is no data are the days that no calls came in and not calls were made (days when the business is closed, e.g. Saturdays, Sundays, or holidays.

Additional Information

The Business Intelligence reports depend on call data. If there are no calls on a date, there is no data to return to the report, and no numerical data can be displayed or calculated.

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