SSL Connection Not Established for Core FTP
Symptom
8x8 Contact Center Admin is getting an "SSL Connection Not Established" when attempting to connect to Core FTP.
Applies To
- 8x8 Contact Center
- Call Recordings
- Core FTP
Resolution
Set the outbound ports on the firewall to the IP address of 8x8's FTP server (vcc-ftps-us2.8x8.com):
- TCP: 21 (FTP)
- TCP: 30000-30999
Cause
The internal network is not configured correctly for FTP connections.
Additional Information
Confirm that the most recent version of Core FTP (minimum supported version 2.2 (LE and Pro Versions)) is installed.