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Setup a Reoccurring Scheduled Event In VCC
8x8 Support

Setup a Reoccurring Scheduled Event In VCC

Objective

Setup a reoccurring timeframe in a call center schedule for a weekly meeting. All calls during that timeframe goes directly to voicemail. 

Applies To

Virtual Contact Center

Procedure

For this use case example, the customer would like to have a weekly meeting every Thursday at 1:00 p.m.

  1. Modify the schedule in VCC Config Manager for that particular day, splitting the hours into 3 time intervals:
    1. Time it opens until the time of the meeting.
    2. Time of the meeting (Choose Choice #1-6).
    3. Time after the meeting until end of the business day.
      Schedule.PNG
  2. Go to script in use.
  3. Add a Forward to Voicemail within the Schedule object choices (#1-6).
    Schedule2.PNG