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Transaction IDs Are Being Recycled
8x8 Support

Transaction IDs Are Being Recycled

Symptom

In reports and in integrated CRM, the Virtual Contact Center (VCC) Transaction IDs are used for more than one transaction or task.

Applies To

  • Virtual Contact Center
  • Reports
  • CRM integration

Resolution

Transaction ID numbers restart when there is a reboot of the VCC server. For example for system maintenance, or version update. 

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It is recommended to use more than just the Transaction ID for transaction identification. Date and Transaction ID is a common combination of data that can be used for unique identification.

Cause

System maintenance or version update.

 

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