In reports and in integrated CRM, the Virtual Contact Center (VCC) Transaction IDs are used for more than one transaction or task.
- Virtual Contact Center
- CRM integration
Transaction ID numbers restart when there is a reboot of the VCC server. For example for system maintenance, or version update.
It is recommended to use more than just the Transaction ID for transaction identification. Date and Transaction ID is a common combination of data that can be used for unique identification.
System maintenance or version update.