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Detailed Transactions Activity Report Shows Numbers Displayed in E+11 Format
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Detailed Transactions Activity Report Shows Numbers Displayed in E+11 Format

Symptom

Virtual Contact Center detailed transactions activity report shows numbers displayed in E+11 format.

Applies To

  • Detailed transactions activity report
  • Virtual Contact Center

Resolution

Adjust the cell format. Follow the below steps.

  1. Click on the H column in order to select the column.
    Capture.JPG
  2. Right-click > Select Format Cells.
  3. Under Category > select Number.
  4. Under Negative Numbers > select 1234.0 format > OK.
    img2.JPG
  5. This will adjust the numbers to the correct number format.

Cause

Root cause triggered by a Format Cells glitch in Microsoft Excel.

 

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