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VCC Business Intelligence Analytics Measures and Dimensions
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VCC Business Intelligence Analytics Measures and Dimensions

 

Question

What are the definitions of the Measures and Dimensions in Virtual Contact Center analytics?VCC_BI_DimMeasures.png

Answer

The web help page glossary contains the definitions of these Measures and Dimensions.

Note: Although the glossary does not specifically state the report Measures and Dimensions, it contains definitions that match the report Measures and Dimensions.