- Virtual Contact Center Business Intelligence reports
Total Work Time is Total Processing Time + Total Post Processing Time.
Total Processing Time is the aggregate amount of time from when the agent's transactions were created to the time they were completed and the agent status changes to Post Processing.
This web help page glossary contains the definitions of the 8x8 Analytics reports Measures and Dimensions.
Note: Although the glossary is not for the Business Intelligence report Measures and Dimensions, it contains definitions that match the BI report Measures and Dimensions.