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What Is Total Work Time in VCC BI Reports?
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What Is Total Work Time in VCC BI Reports?

Applies To

  • Virtual Contact Center Business Intelligence reports

Answer

Total Work Time is Total Processing Time + Total Post Processing Time.

Total Processing Time is the aggregate amount of time from when the agent's transactions were created to the time they were completed and the agent status changes to Post Processing.

Additional Information

This web help page glossary contains the definitions of the  8x8 Analytics reports Measures and Dimensions.

Note: Although the glossary is not for the Business Intelligence report Measures and Dimensions, it contains definitions that match the BI report Measures and Dimensions.

 

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