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Why is there negative abandon counts on agent transaction per media channel report?
8x8 Support

Why is there negative abandon counts on agent transaction per media channel report?

Applies To

  • Virtual Contact Center
  • Agent Reports

Answer

This is due to the calculation engine outputting whole numbers (positive and negative) when it should output a natural number.   The negative numbers can be interpreted as positive numbers.

Additional Information

This discrepancy is targeted to be addressed in the new Analytics reporting.

 

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