Virtual Contact Center agent is getting fast busy when attempting to call an internal Virtual Office user from the VCC AGUI Console.
- Virtual Contact Center Configuration Manager
- Virtual Contact Center AGUI
- Virtual Office
- Log into VCC Configuration Manager:
- Click Home.
- Click on Dial Plans Tab.
- Select dial plan: System Dial Plan US North American Number Plan (US NANP) with VOVCC.
- Click Save.
The current dial plan is not set to handle calling internal extension numbers.