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Agent Getting Fast Busy When Calling a Virtual Office User
8x8 Support

Agent Getting Fast Busy When Calling a Virtual Office User

Symptom

Virtual Contact Center agent is getting fast busy when attempting to call an internal Virtual Office user from the VCC AGUI Console.

Applies To

  • Virtual Contact Center Configuration Manager
  • Virtual Contact Center AGUI 
  • Virtual Office 

Resolution

  1. Log into VCC Configuration Manager:
  2. Click Home.
  3. Click on Dial Plans Tab.
  4. Select dial plan: System Dial Plan US North American Number Plan (US NANP) with VOVCC.Screen Shot 2019-10-01 at 2.59.47 PM.png
  5. Click Save.

Cause

The current dial plan is not set to handle calling internal extension numbers.