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Agent Is Only Able to Accept One Chat Interaction
8x8 Support

Agent Is Only Able to Accept One Chat Interaction

Symptom

The Agent is only able to accept one chat interaction. 

Applies To

  • Virtual Contact Center AGUI 
  • Virtual Contact Center Configuration Manager. 

Resolution

Enable agents for multiple concurrent chat interactions.

  1. Log into VCC Configuration Manager.
  2. Click Agents.
  3. Click Edit (pencil). 
  4. Navigate to the Interactions tab.
  5. Click Max # of concurrent chats.
  6. Select the appropriate maximum number of concurrent chats.VCC_Chat_Interactions.JPG
  7. Click Save

Cause

The Agent is set for handling only one concurrent chat.

 

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