Agent Is Only Able to Accept One Chat Interaction
Symptom
The Agent is only able to accept one chat interaction.
Applies To
- 8x8 Agent Workspace
- Configuration Manager for Contact Center.
Resolution
Enable agents for multiple concurrent chat interactions.
- Log in to Configuration Manager for Contact Center.
- Click Users.
- Click Edit (pencil).
- Navigate to the Interactions tab.
- Click Max # of concurrent chats.
- Select the appropriate maximum number of concurrent chats.
- Click Save.
Cause
The Agent is set for handling only one concurrent chat.