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Agents Unable to View All Virtual Contact Center Queue
8x8 Support

Agents Unable to View All Virtual Contact Center Queue

Symptom

Virtual Contact Center (VCC) agents are unable to view all queues in the Agent GUI.

Applies To

  • Virtual Contact Center
  • Agents
  • Queues

Resolution

  1. Log into VCC Configuration Manager.
  2. Click Agents
  3. Click Edit (pencil). 
  4. Select the Queues tab.
  5. Select Assigned for the queue that needs to be assigned.
    Screen Shot 2019-09-09 at 3.04.02 PM.png
  6. Click Save.

Cause

The agent is not assigned to intended queues within the VCC Agent Profile.

Additional Information

Enabling the agent will allow them to receive calls for the queue, and assigning will allow them to only view the queue.

 

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