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Allowing Agents the Ability to Enable/Disable Themselves from Queues
8x8 Support

Allowing Agents the Ability to Enable/Disable Themselves from Queues

Objective

How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat, and Voicemail queues. 

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Queues

Procedure

  1. Log in to Contact Center Configuration Manager as an administrator.
  2. Click Users.
  3. Click Edit (pencil icon)
  4. Navigate to General.
  5. There will be a checkbox next to Allow agent to change Enable/Disable settings in Assigned Queues. By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.
  6. Click Save.