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Bulk Deleting Emails for Virtual Contact Center Email Queue
8x8 Support

Bulk Deleting Emails for Virtual Contact Center Email Queue

Objective

To delete emails in bulk on Virtual Contact Center Configuration Manager.

Applies To

  • Virtual Contact Center (VCC)
  • Configuration Manager
  • Emails

Procedure

  1. Navigate to VCC Configuration Manager.
  2. Select a User.
  3. Agent > Edit Agent > General Tab > Enable email pulling.
    clipboard_e99f12023a4c3a167b27a3254b0e558f3.png
  4. After the email pull, log in as the agent.
    • Note: Notice that the number of emails waiting in queue has become a link.
  5. Click on the number to pull up the email list.
  6. Select the desired emails and click Delete.
    clipboard_e4174a4bed1b30ede735d798a6ecbc0f7.png

Additional Information

You might want to delete emails because you've reached maximum VCC email queue capacity or spam emails are entering the email queue.