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Virtual Contact Center: Concurrent License Limit is Incorrect
8x8 Support

Virtual Contact Center: Concurrent License Limit is Incorrect

Symptom

Agents are attempting to log into Virtual Contact Center (VCC) Agent and receive the message, "Maximum Concurrent Log Ins Reached".

You have already checked for agents who are logged in but not working. See:

In 8x8 Configuration Manager, you see you have more VCC licenses:

clipboard_ed14b20de820e45f19a09dea7f7197433.png

But in the VCC Configuration Manager > Profile, you see less in the Concurrent Access Limit:

clipboard_e5c28573a29ae070235b45758251b777c.png

Applies To

  • Virtual Contact Center
  • Configuration Manager

Resolution

Please create a case with 8x8 Technical Support.

Cause

 Additional VCC licenses were added after initial deployment.