Turning on call recording for 8x8 Contact Centre inbound calls.
- 8x8 Contact Centre
- Configuration Manager
- Inbound Calls
- Call Recording
Inbound call recordings are configured at the Queue level. Each queue must be updated separately.
- Log in to Configuration Manager as an administrator.
- Click Queues/Skills.
- Click Edit (pencil icon).
- Under Properties navigate to Voice Recording.
- Enter the percentage of calls to be recorded.
- Click Save.