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Enabling Call Recording for Inbound Calls
8x8 Support

Enabling Call Recording for Inbound Calls

Objective

Turning on call recording for 8x8 Contact Centre inbound calls.

Applies To

  • 8x8 Contact Centre
  • Configuration Manager
  • Inbound Calls 
  • Call Recording

Procedure

Inbound call recordings are configured at the Queue level. Each queue must be updated separately.

  1. Log in to Configuration Manager as an administrator.
  2. Click Queues/Skills.
  3. Click Edit (pencil icon).
  4. Under Properties navigate to Voice Recording.
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  5. Enter the percentage of calls to be recorded
  6. Click Save.