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FTP Retrieve Call Recordings Error error in SSLv2
8x8 Support

FTP Retrieve Call Recordings Error error in SSLv2

Symptom

When using WinSCP to attempt to retrieve call recording files from Virtual Contact Center (VCC) FTP, the following error appears:

"TLS connect: error in SSLv2/v3 read server hello A Can't establish TLS connection Disconnected from server Connection failed."

Applies To

  • Virtual Contact Center
  • Call recordings 

Resolution

Change WinSCP setting to FTPSecure=Explicit.

Cause

WinSCP is set to use FTPSecure=Implicit.

Additional Information

More information on retrieving VCC call recordings is able in Accessing Agent Call Recordings in Virtual Contact Center.

 

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