When using WinSCP to attempt to retrieve call recording files from Virtual Contact Center (VCC) FTP, the following error appears:
"TLS connect: error in SSLv2/v3 read server hello A Can't establish TLS connection Disconnected from server Connection failed."
- Virtual Contact Center
- Call recordings
Change WinSCP setting to FTPSecure=Explicit.
WinSCP is set to use FTPSecure=Implicit.
More information on retrieving VCC call recordings is able in Accessing Agent Call Recordings in Virtual Contact Center.