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Gathering Console Logs to Diagnose GUI Issues in 8x8 Contact Center
8x8 Support

Gathering Console Logs to Diagnose GUI Issues in 8x8 Contact Center

Objective

To gather console data to help diagnose issues with the 8x8 Contact Center's 8x8 Agent Console, which Support Agents can use for investigation purposes.

Applies To

  • Web Browsers (Chrome, Firefox, Internet Explorer, etc)
  • Console Logs/Data

Procedure

  1. Log into Contact Center > press F12 before the issue occurs.
    • In Chrome it will then bring up a side panel:
      2018-12-19_10-28-57.png
       
    • In Firefox it will look like this: 
      2018-12-19_10-30-10.png
       
  2. Press F5 to refresh the screen.
  3. Click Network tab.
    • Chrome example:
      2018-12-19_10-33-37.png
       
    • Firefox example:
      2018-12-19_10-36-33.png
       
  4. You will need to Enable logging:
    • In Chrome click Preserve Log:
      2018-12-19_10-38-17.png
       
    • In Firefox click Persist Logs
      2018-12-19_10-41-21.png
       

Saving Console Logs (HAR file)

When the issue occurs then follow the below steps, for Chrome and Firefox, and then attach the saved.HAR file to the case or email to us for investigation.

In Chrome

  1. Right click in the main body.
  2. Click Save as HAR with content.
    2018-12-19_10-43-44.png
     
  3. Find a location to save to > click Save.

In Firefox 

  1. Click HAR (far right).
  2. Click Save All As HAR.
    2018-12-19_10-46-34.png
     
  3. Click Save file to save in download folder.
    2018-12-19_10-48-29.png
  4. Click OK.

Additional Information

To learn how to use the gathered Data and Logs, click here.