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How to Access Call Recordings as a Supervisor
8x8 Support

How to Access Call Recordings as a Supervisor

Objective

To gain access to agent call recordings as a Virtual Contact Center Supervisor.

Applies To

  • Virtual Contact Center
  • Virtual Contact Center AGUI
  • Call Recordings

Procedure 

  1. Log into Virtual Contact Center AGUI.
  2. Click Work Offline.
  3. Select Menu > Monitoring.
  4. Select Playback.
  5. Click on the Transaction Id
  6. Click Play.

Additional Information 

Note: If the Agent is not a Supervisor, follow the guide on granting access