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How to Configure Bria 5 For Virtual Contact Center
8x8 Support

How to Configure Bria 5 For Virtual Contact Center

Objective

Downloading and configuring Bria 5 for Virtual Contact Center.

Applies To

  • Bria
  • Windows
  • Mac
  • Virtual Contact Center

Procedure

Download and Install the Bria 5 Client

Download Bria 5 from the following sites:

During installation, select Manual Install.

Enter License Key

  1. Install the License Key.

    Bria 5 License Install.png
     
  2. Enter your License Key in the text box.

    Licenses Bria 5.png
     
  3. Once this has been completed, click Done.

Configure Account Settings

  1. From the Bria menu, select Softphone > Account Settings.

    Bria 5 Part 2.png
     
  2. In Account Settings, Click Add.

    Bria 5 Part 3.png
     
  3. In the Account Tab, make sure to match the User ID and Domain with the Workplace SIP URI of the VCC Agent Profile.

    For example, the User ID (jsmith) and Domain (8x8.com) must be separated with the @ symbol and match the Workplace SIP URI (jsmith@8x8.com) in the VCC Agent Profile:

    COMBO.jpg
     
  4. In the Account Tab, update the Proxy Address to match the URL of your VCC Tenant. To obtain the correct SIP Proxy URL, refer to the Virtual Contact Center Platform URL Guide.

    Bria Domain Proxy.jpg
     
  5. On the Voicemail tab, uncheck Voicemail Box.

    Bria 5 Part 6.png
     
  6. On the Topology tab, select None for Firewall Traversal.

    Bria 5 Part 7.png
     
  7. On the Advanced tab, change Reregister every to 300 Seconds.

    Bria 5 Part 8.png
     
  8. Click OK to save changes.

Configure Preferences

  1. From the Bria menu, go to Softphone > Preferences > Audio Codecs.

    Bria 5 Part 9.png
     
  2. In the Preferences Box, make sure to only have Enabled Codecs listed.
    • G.729
    • G711 ulaw
    • G711 alaw
    • G.722
  3.  Click OK and the Bria 5 Setup is complete.

    Bria 5 Part 10.png

Additional Information

If you need additional assistance with configuring Bria, please create a case with 8x8 Technical Support.

 

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