How to Create a Virtual Contact Center Schedule

Objective

To create a Virtual Contact Center Schedule.

Applies To

• Virtual Contact Center
• Configuration Manager
• Schedule

Procedure

1. Log in to VCC Configuration Manager. 
2. Click Home. 
3. Select the Schedules tab.
4. Click Add Schedule. 
5. Enter business hours.
6. Click Save. 

Additional Information

Refer to Define Business Hours and Schedules within the Virtual Contact Center Administrator Help Document for more information.