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How to Forward from an 8x8 Contact Center Script to a Virtual Office Extension
8x8 Support

How to Forward from an 8x8 Contact Center Script to a Virtual Office Extension

Objective

Forward from 8x8 Contact Center Script to Virtual Office Extension. This can be any Virtual Office Extension on the associated PBX including User, Auto Attendant or Ring Group. 

Applies To

  • 8x8 Contact Center
  • Configuration Manager
  • Scripts

Procedure

  1. Log into Configuration Manager.
  2. Select Scripts from left-hand menu.
  3. Edit the intended script.
  4. Select Script tab.
  5. Select Add to insert the Forward to External Number object.
  6. Enter an Object tag.
  7. Enter the Virtual Office extension number into the phone number.
    clipboard_e98c8f006413a52ccac474589daf592fb.png 
  8. Click OK button.
  9. Click Save button at the top of the script.

Additional Information

A with VOVCC Dial Plan must be used in an 8x8 Contact Centre which contains a pattern to allow extension dialing to the Virtual Office PBX

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