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How to Include Custom Fields in 8x8 Contact Center Reports
8x8 Support

How to Include Custom Fields in 8x8 Contact Center Reports

Objective

To include custom fields in 8x8 Contact Center reports. 

Applies To

  • 8x8 Contact Center 
  • 8x8 Agent Console 
  • Reports

Procedure

  1. Log in to 8x8 Agent Console as a Supervisor. 
  2. Select Work Offline.
  3. Click Tasks (calendar icon).
  4. Click Report.
  5. Click New Report.
  6. Enter a Report Title.
  7. Select the desired fields. 
    Screen Shot 2019-11-20 at 11.38.28 AM.png
  8. Complete the report. 
  9. Click Download.