How to Turn On Automatic Call Recording for 8x8 Contact Center
Objective
To turn on 8x8 Contact Center Automatic Call Recording.
Applies To
- 8x8 Contact Center
- Contact Center Configuration Manager
- Automatic Call Recording
Procedure
Set each user's Automatic Call Recordings to 100%.
- Log in to Contact Center Configuration Manager.
- Select Agents.
- Click Edit (pencil icon).
- Select the Phone tab.
- Under Automatic Call Recordings, enter 100% in the appropriate box.
- Click Save.