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Number Not Activating in Virtual Contact Center
8x8 Support

Number Not Activating in Virtual Contact Center

Symptom

When trying to use a new number for Virtual Contact Center, the message: "...number is not activated" appears.

The number is for Virtual Contact Center and is available in Virtual Contact Center Configuration Manager Channels. 

Applies To

  • Virtual Contact Center
  • Virtual Contact Center Configuration Manager
  • Channels

Resolution

Enable the channel for the number.

  1. Log into Virtual Contact Center Configuration Manager
  2. Click Channels.
  3. Click Edit (pencil).
  4. Toggle This channel is enabled.
    Screen Shot 2019-10-01 at 2.48.52 PM.png
  5. Click Save.

Cause

The channel is not enabled in Virtual Contact Center Configuration Manager.

 

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