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Report Shows Blank Instead Of Numeric Values
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Report Shows Blank Instead Of Numeric Values


After running a Business Intelligence report all of the following measures are blank:

  • Total Entered
  • Total Abandoned
  • Total Accepted
  • Accepted %
  • Queue SLA %


Applies To

  • Virtual Contact Center 
  • Business Intelligence reports


This is normal behavior. 


Dates with no data are days that no calls came in and no calls were made.

Additional Information

Business Intelligence reports depend on call data. If there are no calls on a date, there is no data to return to the report, and no numerical data can be displayed or calculated.