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Report Shows Blank Instead Of Numeric Values
8x8 Support

Report Shows Blank Instead Of Numeric Values

Symptom

After running a Business Intelligence report all of the following measures are blank:

  • Total Entered
  • Total Abandoned
  • Total Accepted
  • Accepted %
  • Queue SLA %

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Applies To

  • Virtual Contact Center 
  • Business Intelligence reports

Resolution

This is normal behavior. 

Cause

Dates with no data are days that no calls came in and no calls were made.

Additional Information

Business Intelligence reports depend on call data. If there are no calls on a date, there is no data to return to the report, and no numerical data can be displayed or calculated.