After upgrading NetSuite to version 2014.2, Screen Pop no longer appears when using the Virtual Contact Center (VCC) for NetSuite integration.
- Virtual Contact Center Configuration Manger
- NetSuite 2014.2
- NetSuite Integration
Make Screen Pop open in a new window.
- Log into Virtual Contact Center Configuration Manager.
- Click Integration.
- Click the Screen Pop tab.
- Under Window Properties, check the box for Open new window for screenpop.
- Click Save.
Screen Pop will now appear in a separate window.
Previously, when using the integration, NetSuite contact information was embedded in iframes within the same browser as the agent console. NetSuite 2014.2 no longer supports this behavior, and Virtual Contact Center will instead have to be accessed in an entirely separate window.