How to Setup a Reoccurring Scheduled Event in 8x8 Contact Center
Objective
Set up a reoccurring timeframe in a call center schedule for a weekly meeting. All calls during that timeframe go directly to voicemail.
Applies To
- 8x8 Contact Center
- Contact Center Configuration Manager
- Schedules
Procedure
Schedule
- Log in to Contact Center Configuration Manager.
- Navigate to Schedules.
- Click Edit (pencil icon).
- Edit the time from opening until the time of the meeting.
- Click Add (plus icon).
- Select Choice 1-6.
- Enter the time of the meeting.
- Click Add (plus icon).
- Enter the time after the meeting until the end of the business day.
In the example below, a weekly meeting is scheduled from 1:00 p.m. to 2:00 p.m.
Script
- Click Scripts.
- Click Edit (pencil icon).
- Add a Forward to Voicemail Queue object to the Choice number previously chosen.
- Click Save.