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Set up a Reoccurring Scheduled Event in 8x8 Contact Center
8x8 Support

Set up a Reoccurring Scheduled Event in 8x8 Contact Center

Objective

Set up a reoccurring timeframe in a call center schedule for a weekly meeting. All calls during that timeframe go directly to voicemail. 

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Schedules

Procedure

Schedule

  1. Log in to Contact Center Configuration Manager
  2. Navigate to Schedules
  3. Click Edit (pencil icon).
  4. Edit the time from opening until the time of the meeting.
  5. Click Add (plus icon).
  6. Select Choice 1-6
  7. Enter the time of the meeting.
  8. Click Add (plus icon).
  9. Enter the time after the meeting until the end of the business day. 

In the example below, a weekly meeting is scheduled from 1:00 p.m. to 2:00 p.m.
Schedule.PNG

Script

  1. Click Scripts.
  2. Click Edit (pencil icon). 
  3. Add a Forward to Voicemail Queue object to the Choice number previously chosen. 
    Schedule2.PNG
  4. Click Save.

 

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