Virtual Contact Center Admin is getting an "SSL Connection Not Established" when attempting to connect to Core FTP.
- Virtual Contact Center
- Call Recordings
- Core FTP
Set the outbound ports on the firewall to the IP address of 8x8's FTP server (vcc-ftps-us2.8x8.com):
- TCP: 21 (FTP)
- TCP: 30000-30999
The internal network is not configured correctly for FTP connections.
Note: Confirm that the most recent version of Core FTP is installed.