Skip to main content
Transaction Codes Are Not Available For Chat Queue
8x8 Support

Transaction Codes Are Not Available For Chat Queue

Symptom

Transaction Codes are not available when ending chat interactions from the Chat Queue.

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Transaction Codes

Resolution

Assign to Agent Group

Check that the code is enabled on the Agent Group level.

  1. Log in to Contact Center Configuration Manager.
  2. Click Agent Groups.
  3. Click Edit (pencil icon).
  4. Click Outbound Phone Codes.
  5. Click Assign.
  6. Click Save.

Assign to Chat Queue

Check that the code is assigned to the queue.

  1. Log in to Contact Center Configuration Manager.
  2. Click Transaction Codes.
  3. Click Edit (pencil icon).
  4. Navigate to the Properties tab.
  5. Check that Active is checked.
  6. Select the Assignments tab.
  7. Check the Assign box for the chat queue.
  8. Click Save.

Cause

The Transaction Code list is not assigned to the chat queue or assigned to the Agent Group.