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Unable to Receive Emails on Virtual Contact Center Channel
8x8 Support

Unable to Receive Emails on Virtual Contact Center Channel

Symptom

The admin is able to see emails received in the inbox on their server. The VCC Agent Console shows zero received emails, the agent is in Available status and unable to receive emails.

ZeroEmailQueue.JPG

Applies To

  • Virtual Contact Center
  • Email Channels

Resolution

Re-save the impacted VCC Email Channel.

  1. Log into Virtual Contact Center Configuration Manager.
  2. Click Channels
  3. Click Edit (pencil). 
  4. Under Properties, click Save.SaveEmailChannel.JPG

Have an Agent confirm that the email is received in the AGUI. 

Additional Information

If re-saving the Email Channel does not resolve the issue, then submit a case with 8x8 Support.