The admin is able to see emails received in the inbox on their server. The VCC Agent Console shows zero received emails, the agent is in Available status and unable to receive emails.
- Virtual Contact Center
- Email Channels
Re-save the impacted VCC Email Channel.
- Log into Virtual Contact Center Configuration Manager.
- Click Channels.
- Click Edit (pencil).
- Under Properties, click Save.
Have an Agent confirm that the email is received in the AGUI.
If re-saving the Email Channel does not resolve the issue, then submit a case with 8x8 Support.