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Warm Transfer into a 8x8 Contact Center Queue
8x8 Support

Warm Transfer into a 8x8 Contact Center Queue

Objective

Warm transfer into an 8x8 Contact Center Queue. 

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console

Procedure

  1. Log in to 8x8 Agent Console
  2. While on a call, click Phone > Queue
  3. Click Transfer.
    Screen Shot 2019-11-26 at 3.15.44 PM.png

Additional Information

Agents can only Blind Transfer a call within the Agent Console.

 

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