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VCC Business Intelligence Analytics Measures and Dimensions
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VCC Business Intelligence Analytics Measures and Dimensions

Question

How are the filters in Measures and Dimensions defined in 8x8 Contact Center Analytics?VCC_BI_DimMeasures.png

Applies To

  • 8x8 Contact Center 
  • 8x8 Contact Center Business Intelligence

Answer

The Agent and Queue Performance widgets glossary contain the definitions for filters within Measures and Dimensions.

Note: Although the glossary does not specifically state the report Measures and Dimensions, these definitions are the same.

 

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