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Why are Call Recordings Missing on Certain Days
8x8 Support

Why are Call Recordings Missing on Certain Days

Applies To

  • Virtual Contact Center Configuration Manager
  • Call Recordings 

Answer

The dates/days of the missing call recordings are set as Closed for the day in the Virtual Contact Center Configuration Manager Schedule(s).

In Scripts, the Close parameter does not have any forwarding to an inbound or callback queue.