Why are there duplicate transaction ids for calls on different dates? Last updated Save as PDF Share Share Tweet Share Loading...8x8 Support Knowledge Base Site Improvements in ProgressBilling Option Unavailable on 12/14Business closed for the holidays? Get ready with our tips!Can't log in to VOD? Old versions have been retired...Looking for user guides and product manuals? Click here!PrevNext Applies To 8x8 Contact Center Transaction ID Answer This may be due to a platform switch between transaction dates.