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8x8 Support

Why does status show as Available when placing an outbound call?

Question

Why does the Agent status show as Available when placing an outbound call?
WorkspaceStatus.png

Applies To

  • 8x8 Agent Workspace
  • Agent Status

Answer

There must be at least 1 Outbound Queue and 1 Outbound Phone Code assigned to the group in order for the status to update to Busy when placing a call.

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