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Why Does Status Show as Available When Placing an Call
8x8 Support

Why Does Status Show as Available When Placing an Call

Question

Why does the Agent status show as Available when placing an outbound call?
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Applies To

  • 8x8 Agent Console
  • Agent Status

Answer

There must be at least 1 Outbound Queue and 1 Outbound Phone Code assigned to the group in order for the status to update to Busy when placing a call.