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8x8 Contact Center Agent Console stuck on Loading Screen upon Log In
8x8 Support

8x8 Contact Center Agent Console stuck on Loading Screen upon Log In

Symptom

Web browser gets stuck on a loading screen when trying to log in to 8x8 Contact Center Agent Console.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Agent Status

Resolution

  1. Navigate to Menu > Monitoring > Agent Management > Monitor.
  2. Locate the agent that is having issues in the list.
  3. Under Status, you can see what status Contact Center has this agent registered in at this time.
  4. Under Action (on the far right), click Logout.
    Monitoring_Logout.png
  5. Wait until the Status changes to Logged Out, then instruct the agent to clear their web browser's cache and cookies.
  6. Instruct the agent to reattempt login.

Cause

Contact Center recognizes this agent as already logged in. They must be remotely logged out by a supervisor in order to successfully log in again.