Virtual Contact Center Agent Console left panel is blank. Only affects one agent.
Virtual Contact Center Agent Console and Chrome browser.
- Have the agent log out of VCC.
- Have a Supervisor agent ensure that Monitoring is turned off for the agent, and 'force' log out the agent if needed.
- On the agent's computer, close all instances of the Chrome browser.
- Open Chrome and clear cache and cookies "from the beginning of time".
- Close and open Chrome.
- Agent log into VCC Agent console.
Agent profile data is stuck in the Chrome cache regarding monitoring and the agent's login status.