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Agent Console Left Panel Blank
8x8 Support

Agent Console Left Panel Blank

Symptom

Virtual Contact Center Agent Console left panel is blank.  Only affects one agent.

Applies To

Virtual Contact Center Agent Console and Chrome browser.

Resolution

  1. Have the agent log out of VCC.
  2. Have a Supervisor agent ensure that Monitoring is turned off for the agent, and 'force' log out the agent if needed.
  3. On the agent's computer, close all instances of the Chrome browser.
  4. Open Chrome and clear cache and cookies "from the beginning of time".
  5. Close and open Chrome.
  6. Agent log into VCC Agent console.

Cause

Agent profile data is stuck in the Chrome cache regarding monitoring and the agent's login status.

Additional Information

See these Knowledge Base articles:

Force Log Out An Agent

Turning off Call Monitoring for Supervisors

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