Virtual Contact Center Agent Console left panel is blank. This only affects one agent.
- Virtual Contact Center
- Agent Console
- Chrome browser
- Have the agent log out of VCC.
- Have a Supervisor agent ensure that Monitoring is turned off for the agent, and force log out the agent if needed.
- On the agent's computer, close all instances of the Chrome browser.
- Open Chrome and clear cache and cookies.
- Close and open Chrome.
- Have the agent log back into Agent Console.
Agent profile data is stuck in the Chrome cache regarding monitoring and the agent's login status.